A job analysis of trade union and civil service union shop stewards

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dc.contributor.advisor Catano, Victor M. (Victor Michael), 1944-
dc.coverage.spatial Nova Scotia
dc.creator Sullivan, Margot Jill
dc.date.accessioned 2011-05-09T12:31:19Z
dc.date.available 2011-05-09T12:31:19Z
dc.date.issued 1995
dc.identifier.other HD6490 S5 S84 1995
dc.identifier.uri http://library2.smu.ca/xmlui/handle/01/22036
dc.description ii, 86 leaves ; 28 cm.
dc.description Includes abstract and appendices.
dc.description Includes bibliographical references (leaves 82-86).
dc.description.abstract Union literature on the activities of union stewards is sparse beyond the subject of the handling of grievances. The present study is a comprehensive examination of the role of the union steward. It examines the various duties, responsibilities, skills and qualities associated with the role the steward. In addition, it examines the views across the various segments of the union hierarchy; rank and file members, union stewards, and the Executive Members and Employee Relations Officers at the Union Head Office. Data from the subject matter experts was collected using Flanagan's (1954) critical incidents technique, questionnaires, focus group discussions, and interviews. Results supported previous findings that stewards' primary duties are listening to and addressing rank and file members concerns in the workplace, which are often precursors to the grievance procedure being activated. A job description of the union steward position is presented, developed from the data collected and from information contained in the NSGEU's steward's handbook. A consistent view on all related topics associated with the role of union steward was maintained across all groups of subject matter experts. Differences in the level of militancy expressed by Trade Union Act stewards and Civil Service stewards was not supported.
dc.language.iso en
dc.publisher Halifax, N.S. : Saint Mary's University
dc.subject.lcc HD6490.S5
dc.subject.lcsh Shop stewards -- Nova Scotia
dc.subject.lcsh Labor unions -- Nova Scotia -- Officials and employees
dc.title A job analysis of trade union and civil service union shop stewards
dc.type Text
thesis.degree.name Master of Science in Applied Psychology
thesis.degree.level Masters
thesis.degree.discipline Psychology
thesis.degree.grantor Saint Mary's University (Halifax, N.S.)


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