The moderating effects of workplace incivility on the relationship between job stressors and worker strain

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dc.contributor.advisor Gilin Oore, Debra
dc.creator LeBlanc, Diane Elizabeth
dc.date.accessioned 2012-05-25T14:24:36Z
dc.date.available 2012-05-25T14:24:36Z
dc.date.issued 2011
dc.identifier.other HF5389 L43 2011
dc.identifier.uri http://library2.smu.ca/xmlui/handle/01/23819
dc.description 82 leaves : ill. ; 29 cm. en_CA
dc.description Includes abstract.
dc.description Includes bibliographical references (leaves 58-65).
dc.description.abstract A large sample (N=1124) of healthcare workers participated in a correlational study designed to examine the relationships of workplace incivility and worker strain. The Workplace Incivility Scale (Cortina et al., 2001) was modified to identify the agent of uncivil behaviour. A confirmatory factor analysis indicated the presence of 3 distinct facets of uncivil behaviour: supervisor incivility, coworker incivility, and instigated incivility. HLM analyses indicated that each of the 3 incivility facets were uniquely related to indices of worker strain (i.e., job satisfaction, mental health, and physical health). Furthermore, coworker incivility exacerbated the relationship between work overload and mental health symptoms, instigated incivility exacerbated the relationship between low job control and mental health symptoms, and supervisor incivility exacerbated the relationship between work overload and physical health symptoms. Future researchers should match investigative questions with the appropriate measure of workplace incivility. en_CA
dc.language.iso en en_CA
dc.publisher Halifax, N.S. : Saint Mary's University en_CA
dc.subject.lcc HF5389
dc.subject.lcsh Courtesy in the workplace
dc.subject.lcsh Job stress
dc.title The moderating effects of workplace incivility on the relationship between job stressors and worker strain en_CA
dc.title.alternative Stress, strain, and incivility en_CA
dc.type Text en_CA
thesis.degree.name Master of Science in Applied Psychology
thesis.degree.level Masters
thesis.degree.discipline Psychology
thesis.degree.grantor Saint Mary's University (Halifax, N.S.)


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