Browsing Publications Hosted at Saint Mary’s by Author "Rixon, Daphne"

Browsing Publications Hosted at Saint Mary’s by Author "Rixon, Daphne"

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    The balanced scorecard as a stakeholder report for public sector agencies 
    Rixon, Daphne (Atlantic Schools of Business, 2010)
    This paper explores a Canadian public sector agency’s employment of Kaplan and Norton’s (1992) Balanced Scorecard (BSC) to provide progress reports on achievement of its strategic plan. This research contributes to the BSC ...

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    Key performance indicators: what are credit unions measuring and why? 
    Rixon, Daphne (Atlantic Schools of Business, 2012)
    The purpose of this report is, first, to identify the key performance indicators (KPIs) reported by credit unions and secondly, to gain an understanding of why and how KPIs are chosen. The report examines the various ...

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    Who should really answer the call: regulation of telecommunications 
    Rixon, Daphne; Furey, Mary (Atlantic Schools of Business, 2007)
    To ensure the provision of telecommunications services to citizens, the legislated regulator (CRTC), federal government and local governments must ensure that telecommunications companies have appropriate back-up and ...

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