Demand for e-business support services among New Brunswick SMES

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dc.creator Davis, Charles H.
dc.date.accessioned 2013-12-04T19:19:22Z
dc.date.available 2013-12-04T19:19:22Z
dc.date.issued 2005
dc.identifier.uri http://library2.smu.ca/xmlui/handle/01/25446
dc.description.abstract SMEs that are adopting Internet technologies and e-business solutions often require business support services. This paper summarizes the results of a survey of New Brunswick SMEs discusses characteristics of New Brunswick SMEs in terms of “pain points” - perceived barriers to growth and desired capabilities. Key points are: • The most extensive users of Internet technologies or e-business solutions are larger SMEs. • However, microenterprises lead in adoption of business models relying on Internet-based sales, and small SMEs lead in matters of Internet-based exporting. • Two-thirds of SMEs report having plans for further investments in Internet technologies and e-business solutions. • New Brunswick SMEs that have adopted Internet technologies and e-business solutions in varying degrees report a broad range of benefits from their engagement in e-business. • Domestic market development is the principal motivation for adoption of Internet technolo-gies and e-business solutions. • Personalized expert services are the most highly desired support service. Six possible sets of drivers of demand for nine e-business support services are investigated. The six postulated influencers of demand are firm size, growth orientation, e-Business technological capabilities, desired business capabilities solutions to business problems, and intensity of competition. The nine e-buisness support services are directory of support organizartions, interactive questionnaire to help define an e-commerce strategy; online sector-specific seminars on e-commerce; classroom-based sector-specific seminars about e-commerce; personalized, expert advice on e-commerce; examples or case studies of businesses using e-commerce success-fully; recommendations about e-commerce solutions; statistics and graphics about e-commerce adoption and use among different sizes or types of companies in New Brunswick; visits to successful companies. Tests of differences of means between firms expressing interest in particular support services show that problem solving, use of e-Business technologies, and strategic development of business capabilities are much more strongly associated with demand for services than size of firm, growth orientation, or intensity of competition. en_CA
dc.description.provenance Submitted by Trish Grelot (trish.grelot@smu.ca) on 2013-12-04T19:19:22Z No. of bitstreams: 1 asb_proceedings_2005_davis.pdf: 82170 bytes, checksum: 24153d3ea544203c586b28afeedc8aa3 (MD5) en
dc.description.provenance Made available in DSpace on 2013-12-04T19:19:22Z (GMT). No. of bitstreams: 1 asb_proceedings_2005_davis.pdf: 82170 bytes, checksum: 24153d3ea544203c586b28afeedc8aa3 (MD5) Previous issue date: 2005 en
dc.language.iso en en_CA
dc.publisher Atlantic Schools of Business en_CA
dc.subject.lcsh Small business -- New Brunswick
dc.subject.lcsh Electronic commerce -- New Brunswick
dc.subject.lcsh Support services (Management) -- New Brunswick
dc.title Demand for e-business support services among New Brunswick SMES en_CA
dc.type Text en_CA
dcterms.bibliographicCitation Shifting business practices and paradigms: proceedings of the Atlantic Schools of Business 35th annual conference, Halifax, NS, September 29-October 1, 2005, pp 254-264
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