The role of senior leaders in the development of healthy workplace programs: a case study in call centres

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dc.creator Baird, Jacqueline
dc.creator Carroll, Wendy R.
dc.date.accessioned 2014-02-07T20:24:11Z
dc.date.available 2014-02-07T20:24:11Z
dc.date.issued 2011
dc.identifier http://library2.smu.ca/bitstream/handle/01/25390/asb_proceedings_2011.pdf#page=230
dc.identifier.uri http://library2.smu.ca/xmlui/handle/01/25654
dc.description.abstract Although there has been extensive research about managing costs of employer health and benefit plans, there has been less attention on preventative approaches such as healthy workplace programs (HWP), and more specifically, the role of senior leaders in HWP effectiveness. A qualitative exploratory study was conducted in two call centres with similar HWPs. The findings suggest that, despite similar HWP design features, the role of senior leaders is central to employee perceptions about the overall HWP effectiveness. The five themes relating to what senior leaders do in effective HWP environments are discussed in this paper. en_CA
dc.description.provenance Submitted by Trish Grelot (trish.grelot@smu.ca) on 2014-02-07T20:24:11Z No. of bitstreams: 0 en
dc.description.provenance Made available in DSpace on 2014-02-07T20:24:11Z (GMT). No. of bitstreams: 0 Previous issue date: 2011 en
dc.language.iso en en_CA
dc.publisher Atlantic Schools of Business en_CA
dc.subject.lcsh Employee health promotion
dc.subject.lcsh Employees -- Attitudes
dc.subject.lcsh Executives -- Attitudes
dc.subject.lcsh Call centers
dc.title The role of senior leaders in the development of healthy workplace programs: a case study in call centres en_CA
dc.type Text en_CA
dcterms.bibliographicCitation Proceedings of the 41st Atlantic Schools of Business conference, University of Prince Edward Island, 2011, pp 226-241
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