Key performance indicators: what are credit unions measuring and why?

Show simple item record

dc.creator Rixon, Daphne
dc.date.accessioned 2014-02-12T19:11:01Z
dc.date.available 2014-02-12T19:11:01Z
dc.date.issued 2012
dc.identifier http://library2.smu.ca/bitstream/handle/01/25402/asb_proceedings_2012.pdf#page=110
dc.identifier.uri http://library2.smu.ca/xmlui/handle/01/25674
dc.description.abstract The purpose of this report is, first, to identify the key performance indicators (KPIs) reported by credit unions and secondly, to gain an understanding of why and how KPIs are chosen. The report examines the various influences on selection of KPIs. These influences include the seven principles of cooperatives, strategic planning, industry benchmarks, regulation and users. It is important to conduct this study since performance in many organizations, including credit unions (CUs) is driven by their KPIs. Furthermore, stakeholders are able to discern from the KPIs reported, the focus of the organization, major initiatives and degree of success in meeting objectives. This study adds to the body of literature on CU reporting since there is a paucity of research focused on an analysis of KPI selection and reporting. This research is based on 19 CUs in Canada. This paper presents the initial findings from the study, which is intended for a practitioner audience. The next phase of the research will include a literature review and an examination of underlying theoretical models to explain the findings. en_CA
dc.description.provenance Submitted by Trish Grelot (trish.grelot@smu.ca) on 2014-02-12T19:11:01Z No. of bitstreams: 0 en
dc.description.provenance Made available in DSpace on 2014-02-12T19:11:01Z (GMT). No. of bitstreams: 0 Previous issue date: 2012 en
dc.language.iso en en_CA
dc.publisher Atlantic Schools of Business en_CA
dc.subject.lcsh Credit unions -- Canada
dc.subject.lcsh Strategic planning -- Canada
dc.title Key performance indicators: what are credit unions measuring and why? en_CA
dc.type Text en_CA
dcterms.bibliographicCitation Proceedings of the 42nd Atlantic Schools of Business conference, Dalhousie University, 2012, pp 107-120
 Find Full text

Files in this item

Files Size Format View

There are no files associated with this item.

This item appears in the following Collection(s)

Show simple item record

Search DSpace


Browse

My Account