Workplace ostracism : a critical discourse analysis of the lived experience

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dc.contributor.advisor Mills, Albert J., 1945-
dc.creator Sanderson, Kathy
dc.date.accessioned 2017-07-21T14:45:51Z
dc.date.available 2017-07-21T14:45:51Z
dc.date.issued 2017
dc.identifier.other HD7261 S36 2017
dc.identifier.uri http://library2.smu.ca/handle/01/27039
dc.description ix, 323 leaves ; 29 cm
dc.description Includes abstract and appendices.
dc.description Includes bibliographical references (leaves 267-285).
dc.description.abstract We all want to belong, fit in and be accepted. It is not surprising that when there are difficulties feeling as though we belong, that we experience distress (Lau, Moulds & Richardson, 2009; Robinson, O’Reilly & Wang, 2013; Wirth & Williams, 2009). One of the ways in which that need can be obstructed at work is by ostracism. Creating safe workspaces, a definition which goes beyond physical safety, is becoming more of a priority for employers and employees (Bruning & Turner, 2009; Neal & Griffin, 2002; Raines, 2011; Zacaratos, Barling & Iverson, 2005). As the focus moves along the continuum from blatant discrimination and bullying to less obvious counterproductive work behaviours such as incivility and harassment, how employees are being treated and treating others is an important consideration within workplaces. Workplace ostracism forms part of this continuum. Taking a step away from the quantitative and positivist measures of workplace ostracism, this study explores the lived experience through interviews. Utilizing narrative and critical discourse analysis, this dissertation identifies new and unique perspectives of persistent workplace ostracism. It expands the definition and understanding of how ostracism is enacted within the workplace. It identifies consequences that have not previously been studied. By exploring the lived experiences of persistent ostracism, this dissertation not only contributes in terms of providing the first identification of the long-term impacts, it also proposes a reframing of the understanding of how ostracism occurs at work by identifying locations of power. In doing so, the constraints to responding to ostracism are contextualized. This dissertation situates persistent ostracism within a trauma and abuse framework. Based upon this critical perspective, recommendations for interventions at the organizational, management and individual level are proposed. en_CA
dc.language.iso en en_CA
dc.publisher Halifax, N.S. : Saint Mary's University
dc.subject.lcc HD7261
dc.subject.lcsh Work environment -- Social aspects
dc.subject.lcsh Employees -- Attitudes
dc.subject.lcsh Social isolation
dc.subject.lcsh Critical discourse analysis
dc.title Workplace ostracism : a critical discourse analysis of the lived experience en_CA
dc.type Text en_CA
thesis.degree.name Doctor of Philosophy in Business Administration (Management)
thesis.degree.level Doctoral
thesis.degree.discipline Department of Management
thesis.degree.grantor Saint Mary's University (Halifax, N.S.)


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