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From leadership to customer loyalty : reconceptualizing the service-profit-chain

Myrden, Susan E. (Halifax, N.S. : Saint Mary's University, 2013)

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Author
- Myrden, Susan E. (1)
Subject
- Customer loyalty (1)
- Customer services (1)
- Employee motivation (1)
- HF5415.5 (1)
- Leadership (1)
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Date Issued
- 2013 (1)
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