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The balanced scorecard as a stakeholder report for public sector agencies
Date:
2010
Type:
Text
Source:
Proceedings of the 40th Atlantic Schools of Business conference, Saint Mary's University, 2010, pp 83-98
Abstract:
This paper explores a Canadian public sector agency’s employment of Kaplan and Norton’s (1992) Balanced Scorecard (BSC) to provide progress reports on achievement of its strategic plan. This research contributes to the BSC literature by expanding the framework to include stakeholder involvement in developing the strategic plan and related targets and to improve dissemination of the report.
Subject:
- Administrative agencies -- Canada -- Management -- Evaluation
- Organizational effectiveness -- Canada -- Measurement
URI:
Link to Full Text
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