Source:
Proceedings of the 45th Atlantic Schools of Business conference, University of New Brunswick, 2015, pp 171-187
Abstract:
This paper features a description of the information technology (IT) support for omnichannel retailing. The retailing industry is facing the newfound customer demand for a unified experience in buying from various sales channels. Top retailers are modeling how to make this transition using innovative technologies for the “front-end” customer experience and “back-end” order management.