The effects of electronic performance monitoring on performance outcomes: a review and meta-analysis

Abstract

A meta-analysis was conducted to examine the relationship between the feedback intervention method of electronic performance monitoring (EPM) and performance outcomes. The effects of feedback interventions on performance were largely ignored until Kluger and DeNisi’s (1996) meta-analysis. Feedback intervention methods using EPM in the workplace have more than doubled the percent of employees monitored since Kluger and DeNisi’s study. This current study supports the argument that increased electronic performance monitoring is positively correlated with performance. It also supports recent claims that other EPM presence factors such as employee perceptions of fairness and control positively correlate with performance and may possibly mediate or moderate the relationship between variables such as intensity and performance.