Improving municipal information and knowledge management capabilities: case study

Abstract

This study aims to better understand the process of knowledge management capabilities (KMC) development at the municipal context to assess its impact on organizational performance. This process is a part of organisational learning school that promotes organizational learning processes and knowledge accumulation that could be spread in time and in different levels of maturity. Thus, using the KMC maturity model (KMCMM) which has five levels of maturity, this study helps to better understand the phenomenon of KMC in the municipal context.