Early signs of organizational cynicism : an exploratory case study to understand the connection between burnout and cynicism

Abstract

This major research paper explores if understanding the symptoms of burnout can help in the explanation of the perceived behaviours of organizational cynicism. Using a qualitative quasi-archival research approach, this case study uses Maslach’s (1996) theoretical burnout framework and Maslach, Schaufeli, and Leiter (2001) six areas of worklife as an a priori guide for the thematic analysis of organizational open documents. Based on the findings, it is clear that the case study organization has warning signs of burnout. Several recommendations are discussed as practical applications for the mitigation of burnout and the gradual dilution of feelings of organizational cynicism.